Terms and Conditions

    Last updated: October 14, 2026

    These Terms and Conditions (“Terms”) govern your use of visionperfect.com, the ViPer Web and ViPer Web Pro cloud services, the ViPer mobile app, and any products you buy from our online store (together, the “Services”). The Services are provided by Vision Perfect Software, Inc. (“Vision Perfect,” “we,” “us,” or “our”), 7147 Shooting Star Way, Myrtle Beach, SC 29579. By using the Services or placing an order, you agree to these Terms. If you are agreeing on behalf of a golf course, club, or other organization, you confirm you have authority to bind that organization.

    1. Eligibility and accounts

    You must be at least 18 years old to create an account or make a purchase. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us promptly at info@visionperfect.com if you believe your account has been accessed without permission.

    2. Subscriptions

    1. Plans. ViPer Web and ViPer Web Pro are offered as subscriptions on a [monthly / annual] basis. Features included in each plan are described on our Cloud Solutions page and may change over time.
    2. Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel before the renewal date. We will notify you by email at least [30] days before any price change takes effect.
    3. Billing. You authorize us to charge your payment method on file at the start of each billing period. If a payment fails, we may suspend access until the balance is paid.
    4. Cancellation. You can cancel at any time as described in our Cancellation & Refund Policy. Cancellation stops future renewals; access continues through the end of the paid period.

    3. Store orders and pricing

    All prices are listed in U.S. dollars and exclude applicable sales tax and shipping unless stated otherwise. We may correct pricing or description errors and may cancel any order placed at an incorrect price, with a full refund. An order is accepted when it ships, not when you receive an order confirmation email. Items marked “call for pricing” or quoted separately are subject to the terms of the written quote.

    4. Your data

    You keep ownership of the tournament, player, score, and sponsor information you enter into the Services (“Customer Data”). You grant us a limited license to host, process, and display Customer Data only as needed to provide the Services, including publishing leaderboards, registration pages, and results you choose to make public. You are responsible for having the right to upload player information and for obtaining any consents required from players. Our handling of personal information is described in our Privacy Policy. After your subscription ends, we will keep your Customer Data available for export for [30] days, after which we may delete it.

    5. Third-party services

    The Services connect with third-party services such as GHIN handicap lookups, Visage and TKGgps in-cart systems, and payment processors. Your use of those services is governed by their own terms. We are not responsible for their availability, accuracy, or changes, and features that depend on them may change if a provider changes or ends its service.

    6. Acceptable use

    You agree not to: (a) copy, resell, or sublicense the Services except as expressly allowed; (b) reverse engineer or attempt to access source code; (c) interfere with or overload the Services; (d) upload unlawful, infringing, or malicious content; or (e) share login credentials outside your organization. We may suspend accounts that violate these rules.

    7. Intellectual property

    The Services, including the ViPer software, report designs, templates, training videos, and the Vision Perfect name and logos, are owned by Vision Perfect or its licensors and are protected by law. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Services for your organization’s internal golf operations during the subscription term. Product names such as HP belong to their respective owners.

    8. Support and availability

    We provide support by phone and online as described on our Support page. We aim to keep the Services available at all times but do not guarantee uninterrupted service, especially during scheduled maintenance, internet outages, or third-party failures.

    9. Warranties and disclaimers

    Hardware and supplies are covered only by the manufacturer’s warranty (for example, HP’s warranty for printers and printheads); Vision Perfect does not add its own warranty except as stated in the Cancellation & Refund Policy. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. You are responsible for reviewing scores, handicaps, and results before relying on them for prizes or official play.

    10. Limitation of liability

    TO THE FULLEST EXTENT ALLOWED BY LAW, VISION PERFECT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

    11. Indemnification

    You agree to defend and indemnify Vision Perfect against claims arising from your Customer Data, your tournaments or events, or your violation of these Terms.

    12. Termination

    We may suspend or end your access if you materially breach these Terms and do not cure the breach within [10] days of notice, or immediately for non-payment or misuse that threatens the Services. Sections 4, 7, and 9 through 13 survive termination.

    13. Governing law and disputes

    These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Horry County, South Carolina, and both parties consent to that jurisdiction. Before filing a claim, each party agrees to try to resolve the dispute informally for at least 30 days.

    14. Changes to these Terms

    We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, for material changes affecting subscribers, notify you by email. Continued use after the effective date means you accept the changes.

    15. Contact

    Vision Perfect Software, Inc. 7147 Shooting Star Way, Myrtle Beach, SC 29579 Phone: (843) 582-0400 Email: info@visionperfect.com

    Cancellation & Refund Policy

    Last updated: October 14, 2026

    You can cancel a ViPer subscription at any time, and most unopened store items can be returned within [30] days. Details by purchase type are below.

    Software subscriptions (ViPer Web and ViPer Web Pro)

    • How to cancel. Call (843) 582-0400 or email info@visionperfect.com from the account owner’s email address [or cancel from your account settings in ViPer Web]. Cancellations must be received before your renewal date to avoid the next charge.
    • When it takes effect. Cancellation stops future renewals. You keep full access through the end of the period you’ve already paid for.
    • New subscriptions. If you’re not satisfied, you may request a full refund within [30] days of your first subscription payment. This applies once per organization.
    • Renewals. Monthly renewals are non-refundable. Annual renewals may be refunded in full if you request it within [14] days of the renewal charge; after that, no partial-year refunds are issued.
    • Setup, training, and custom design fees are non-refundable once the work has started.
    • Data export. You can export your tournament data for [30] days after your subscription ends.

    Store orders

    ItemReturnable?WindowConditions
    Printers (e.g., HP T120 / T130)Yes[30] days from deliveryUnopened, in original sealed packaging; [15]% restocking fee
    Printheads and ink reservoirsYes, if unopened[30] days from deliveryFactory-sealed only; opened or installed items cannot be returned
    Paper rolls, photo paper, vinyl and banner mediaYes, if unopened[30] days from deliveryUnopened, undamaged rolls only
    Scorecard suppliesYes, if unopened[30] days from deliveryUnopened cases only
    Custom-cut, special-order, or quoted itemsNo—Final sale unless defective

    Damaged, defective, or wrong items

    If an item arrives damaged, defective, or isn’t what you ordered, contact us within [7] days of delivery with your order number and photos. We will replace it or refund it in full, including shipping, and provide a prepaid return label. After that period, printer and printhead defects are handled through the manufacturer’s warranty; we’re happy to help you start an HP warranty claim.

    How to return an item

    1. Contact us at info@visionperfect.com or (843) 582-0400 with your order number and the item(s) you want to return.
    2. We’ll send a Return Authorization (RA) number and return address. Returns without an RA number may be refused.
    3. Ship the item back with the RA number on the package. Unless the return is due to our error, you pay return shipping, and original shipping charges are not refunded.

    Canceling a store order

    You can cancel a store order at no charge any time before it ships. Once an order has shipped, the return terms above apply.

    Refund timing

    Approved refunds are issued to the original payment method within [5–7] business days after we receive and inspect the return (or approve a subscription refund). Your bank may take additional time to post the credit.

    Questions about a cancellation or refund? Contact info@visionperfect.com or (843) 582-0400.

    Shipping Policy

    Last updated: October 14, 2026

    In-stock orders ship within [1–2] business days to addresses in the contiguous 48 states. ViPer Web subscriptions are delivered electronically and have no shipping charge.

    Where we ship

    We ship to the contiguous 48 states. We do not currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses. We do not currently ship internationally. Printers cannot be shipped to P.O. boxes.

    Processing time

    Orders placed by [2:00 p.m. Eastern Time] on a business day are typically processed within [1–2] business days. Business days are Monday through Friday, excluding U.S. federal holidays. Some printers, printheads, and specialty media ship directly from the manufacturer or distributor and may take [3–5] business days to leave the warehouse; we’ll tell you if an item is backordered and give you the option to wait or cancel for a full refund.

    Shipping methods and costs

    MethodTypical transit timeCost
    Standard ground (UPS / FedEx)[3–7] business daysCalculated at checkout
    Expedited (2-day / overnight)[1–2] business daysCalculated at checkout
    Large printers / freight[5–10] business daysQuoted or calculated at checkout

    Transit times are estimates from the carrier and are not guaranteed. If you need supplies for a specific tournament date, call us at (843) 582-0400 before ordering so we can recommend the right shipping speed.

    Order tracking

    When your order ships, we’ll email you a tracking number. If you haven’t received tracking within [3] business days of ordering, contact us.

    Sales tax

    Sales tax is charged where required by law, based on the shipping address, and is shown at checkout.

    Damaged or missing shipments

    • Inspect on delivery. Please check boxes, especially printers and paper rolls, when they arrive. If a box is visibly crushed or damaged, note it on the carrier’s delivery receipt or refuse the shipment.
    • Report problems within [7] days. Email info@visionperfect.com with your order number and photos of the packaging and item. We’ll file the carrier claim and send a replacement or refund.
    • Lost packages. If tracking shows delivered but you can’t find the package, check with others at your facility and the pro shop or receiving area, then contact us within [7] days so we can open a trace with the carrier.

    Incorrect addresses

    Please double-check your shipping address. If an order is returned to us because of an incorrect or incomplete address, we’ll reship it once you confirm the correct address and pay the additional shipping cost.

    Questions

    Contact info@visionperfect.com or (843) 582-0400.